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Returns

Exchanges
If you’d like to exchange your RUSH26.COM order for a different style or color, please go to our Contact Page, using the Reason for Inquiry drop down menu select 'Exchange Request'.

You must request for an exchange from our returns department within 10 days or your order being marked as delivered according to our courier service.

RETURN POSTAGE. Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.

Returns / Refunds
Before shipping an item back to us, you must request a return authorization number (RA#) from our returns department within 10 days of receiving your order. To do this, please head to our contact page and leave a reason for your inquiry. This will ensure our returns department receive your request, rather than our customer care team. Make sure you include your order number in your email so that we can process your return quickly for you.

Returns are handled on a case-by-case basis, whereas RUSH26 is found at fault for the return and/or refund. Not all orders are eligible for a return or refund. Returns that are eligible for a refund will be given store credit and will require a handling & processing fee of 20% of the total order value, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable. Postage is to be paid by the customer and must include a tracking number.


Start your return by:

Go to our Contact Page
Write product information of returning item(s) and reason.
If approved, we will email you your RA# & Return Address
Purchase postage, with tracking, at any desired post office and reference your RA#


We do not allow returns or refunds for the following:

Products received without an authorized RA#
Products purchased during a promotional sale period
Products received in a condition other than their original condition
Products without their tags attached
Products that appear worn or smell of perfume, deodorant or tan
Products that are marked or damaged in any way
Orders in which addresses are inputted incorrectly by the customer
Orders in which the customer forgot to enter their promotional code
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.


Where is my refund?
We will process the refund to your original form of payment within two (2) business days we receive your Rush26.com return.

Once we process the return and send you a confirmation email, your refund will be issued as soon as possible. The timeframe depends on the payment method.

Credit card or debit card refunds may take up to five business days to post to your bank, then up to two billing cycles to appear on the bank statement.
PayPal refunds may take 7-10 business days to post.


Refunds are issued to the original payment method. If you purchased your order with multiple payment methods, the refund is first applied to the credit card, debit card, or PayPal account up to the original amount charged.



Store Credit
Store credit will be emailed to you via original email provided as a gift card. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms.


The wrong item sent
We apologize for the mistake. You must request for an exchange from our exchange department within 10 days or your order being marked as delivered according to our courier service.


Cancellations
An order cannot be canceled once it has been packed for shipment. We are unable to change the shipping address or cancel an order once it has been shipped. Orders canceled before they have been packed will receive a full refund in the form of store credit.


Faulty items
If you believe an item you've purchased is faulty, head to our Contact Page and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. You submit this request within 10 days or your order being marked as delivered according to our courier service.


Final Sale
All sale items and personalized items are FINAL SALE.